Unable to send mail while connected to AT&T/SBC DSL
Posted January 12, 2005
If you are having problems sending mail through SunStar Media's mail server (mailhost.ssmedia.com) and are a AT&T/SBC Yahoo! DSL customer, this is due to the "Port 25 Filter" that AT&T/SBC has implemented for most of its DSL customers. (AT&T's DSL's informational page on this matter.)
The "Port 25 Filter" essentially blocks sending SMTP mail using Port 25 for all mail servers other than AT&T/SBC's SMTP server. While this is a good thing overall, as it will result in less spam and viral-generated email messages from being sent via AT&T/SBC's DSL accounts, it has resulted in SunStar Media customers being unable to send mail using current configurations.
Solution:
Convert your outbound SMTP server settings in Outlook or similar email program to SBC's mail server.
- Change the outbound SMTP server from mailhost.ssmedia.com to smtp.att.yahoo.com
- If using Outlook:
- The box next to Log on using Secure Password Authentication is NOT checked.
- The My server requires authentication box is checked.
- Click on "Settings" next to My server requires authentication.
- Select Log on using
- Under Account Name, enter your full SBC Yahoo! email address (e.g., yourname@sbcglobal.net)
- Under Password, enter your SBC Yahoo! password
- Click the Advanced tab.
- The Outgoing mail (SMTP) should be port 465 and the box next to This server requires a secure connection (SSL) is checked.
If you have any questions or need specific help with an email program other than Outlook, please contact us.
The SunStar Media team
 Back to Knowledgebase
|
