Outlook errors when sending and receiving (0x800ccc0d, 0x800ccc0f, 0x800ccc19)
Posted February 24, 2006
If you are encountering errors in Outlook or Outlook Express when sending and/or receiving email, with error codes 0x800ccc0d, 0x800ccc0f, or 0x800ccc19, here is a recap of the error messages and a list of most likely symptoms.
These are the typical messages received:
The server could not be found. (Account:account name, POPserver:'mail', Error Number: 0x800ccc0d)
Task 'server name - Sending and Receiving' reported error (0x800ccc0f): 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: ? K'
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account. account name, Server: 'server name', Protocol: POP3, Server Response: '+OK', Port: 110, Secure(SSL): N0, Error Number: 0x800ccc0f
These error messages may occur if Outlook or Outlook Express cannot establish a connection with the e-mail server. These error messages are frequently caused by one of the following:
- Incorrect account settings:
Make sure your account settings are correct. Typically, the account settings should be as follows:
- POP Server: mailhost.ssmedia.com
- SMTP Server: (your ISP's SMTP server), or in rare instances, mailhost.ssmedia.com (SMTP authentication, port 587)
- Username: youremail@yourdomain.com
- Password: your email password
If you are unsure of your account settings, please contact us.
- Misconfiguration of personal firewall software
- Antivirus software
- A bad modem
- Maximum Transmission Unit (MTU) size
- Outlook Express has been removed from the computer or the installation is damaged
- Your user profile in Outlook is damaged
- An e-mail item on your POP3 server is damaged
For more information on items 2-8, please visit Microsoft's official support article on these error messages at http://support.microsoft.com/?kbid=813514.
If you have any additional questions about these or other Outlook error messages, please contact us.
The SunStar Media team
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