Knowledgebase

Intermittant Email error (553) when sending mail using AT&T Yahoo's SMTP Service

If you are encountering an intermittant error (553) in your email client, when sending non-AT&T/Yahoo-branded email through the AT&T/Yahoo SMTP server, (in Outlook, the error code is 0x800CCC0F), here is a recap of the error message and the current solution.

Setup your SunStar Media email account using Mozilla Thunderbird

Here are step-by-step instructions for setting up your email box in Mozilla Thunderbird.

Setup your SunStar Media email account using Microsoft Outlook 2003

Here are step-by-step instructions for setting up your email box in Microsoft Outlook 2003.

How do I check my email from out of town or another computer?

If you are out of the office and need to check your email from any Internet-connected computer, you can log-in to our Web Mail service using a web browser.

Intermittant Outlook error when receiving (0x80042108)

If you are encountering an intermittant error in Outlook 2002 or Office Outlook 2003 when sending and/or receiving email, with the error codes 0x80042108, here is a recap of the error message and a list of most likely symptoms.

Outlook errors when sending and receiving (0x800ccc0d, 0x800ccc0f, 0x800ccc19)

If you are encountering errors in Outlook or Outlook Express when sending and/or receiving email, with error codes 0x800ccc0d, 0x800ccc0f, or 0x800ccc19, here is a recap of the error messages and a list of most likely symptoms.

Unable to send mail while connected to AT&T/SBC DSL

If you are having problems sending mail through SunStar Media's mail server (mailhost.ssmedia.com) and are a AT&T/SBC Yahoo! DSL customer, this is due to the "Port 25 Filter" that SBC has implemented for most of its DSL customers.

How do I delegate my Fixed IP address to SunStar Media for Reverse DNS?

If you are running your own internal mail server (Exchange, for example), you'll need to make sure that your reverse DNS lookup is correct. This article contains more information in this regard.

How do I transfer my domain name out of SunStar Media's management so I can manage it myself?

SunStar Media manages domain name registration and renewals for many of it's customers, saving them time and effort in dealing with a third party's yearly billing, solicitations and fake renewal notices from competing registrarsand, and the possibility of losing a domain name due to old contact information on the domain name record.

Information for Uniquefocus / Self Serve Hosting Customers

If you are a Self Serve Hosting or former Uniquefocus customer, here is the Control Panel, Web Mail and Domain Name account log-in information.