Welcome to SunStar Media's support page.
If you are encountering an urgent problem with your web site, including experiencing an error, malfunction, or other emergency, please fill out an Urgent Request, and our support team will be notified immediately.
If you need help configuring your email, are encountering general email or connectivity issues, or have general support question, please visit our knowledgebase for possible resolution. If you are unable to resolve the issue yourself, please send email to , or contact us by telephone and we will get back to you as soon as possible. |

Windows 2000/XP
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Recommended Software
Web Browser:
Mozilla Firefox
http://www.mozilla.com/en-US/firefox/
The award-winning Web browser is better than ever. Browse the Web with confidence. Firefox protects you from viruses, spyware and pop-ups. Enjoy improvements to performance, ease of use and privacy. It's easy to import your favorites and settings and get started. Download Firefox now and get the most out of the Web. More info at Wikipedia
IE7Pro
http://www.ie7pro.com/
IE7pro is an add-on for IE 7 which adds lots of features and extras to make your IE easier, more useful, secure and customizable. You can Close/Open tab by double left click, switch proxy, switch user agent, block ads and flash, recover browser crash, apply super drag drop, auto scroll page, manage tab history, refresh tab automatically, open new tab from address bar and favorites, view page information and save whole page to images quickly and so on. More info at Wikipedia
Email:
Mozilla Thunderbird
http://www.mozilla.com/thunderbird//
Thunderbird is a free, open source email program, available for multiple platforms, including Windows and Mac OS. It is based on the same engine as the Mozilla Firefox browser, able to be enhanced with Extensions, and full-featured.
Setup your SunStar Media email account using Mozilla Thunderbird
More info at Wikipedia
Spam Management:
Mailwasher Pro
http://www.firetrust.com/
MailWasher is the easiest way to check and manage your e-mails before you download them. Use this powerful anti spam software, a reliable spam blocker, that will effectively stop email spam. Discover the safe way to stop unwanted e-mails before they get to your computer.More info at Wikipedia
SpamPal
http://www.spampal.org/
SpamPal is a mail classification program for Windows Users that can help separate your spam from the mail you really want to read.
Anti-Virus:
Norton AntiVirus
http://www.symantec.com/home_homeoffice/products/internet_security/nav2006/
Norton AntiVirus wards off a host of Internet threats. It automatically detects and removes viruses, rids your computer of unwanted spyware, and scans email and IM attachments for threats.
More info at Wikipedia
Spyware Removal:
Windows Defender
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Windows Defender is a free program for Microsoft Windows users that helps protect your computer against pop-ups, slow performance, and security threats caused by spyware and other unwanted software. It features Real-Time Protection, a monitoring system that recommends actions against spyware when it's detected, and a new streamlined interface that minimizes interruptions and helps you stay productive. (NOTE: If you are running Windows Vista, this application is already built into your operating system.)More info at Wikipedia
Spybot - Search and Destroy
http://www.safer-networking.org/en/ Popular malware, spyware and adware removal program which works on Microsoft Windows 95 and later. Like most malware scanners, Spybot-S&D scans the computer hard disk and/or RAM for malicious software.More info at Wikipedia
Ad-Aware Personal Edition
http://www.lavasoftusa.com/software/adaware/
Ad-Aware Personal provides advanced protection from known data-mining, aggressive advertising, Trojans, dialers, malware, browser hijackers, and tracking components. This software is downloadable free of charge.
File Management / FTP:
Total Commander
http://www.ghisler.com/
Total Commander is a file manager replacement that offers multiple language support, search, file comparison, directory synchronization, quick view panel with bitmap display, ZIP, ARJ, LZH, RAR, UC2, TAR, GZ, CAB, ACE archive handling plus plugins, built-in FTP client with FXP, HTTP proxy support, and more. More info at Wikipedia
Image Editing:
Paint.Net
http://getpaint.net/index2.html
Paint.NET is free image editing and photo manipulation software designed to be used on computers that run Windows. It supports layers, unlimited undo, special effects, and a wide variety of useful and powerful tools. More info at Wikipedia
Faststone Capture
http://www.faststone.org/FSCaptureDetail.htm
FastStone Capture is a powerful, flexible and intuitive screen-capture utility. It allows you to capture anything on the screen including windows, objects, full screen, rectangle regions, freehand-selected regions and scrolling windows/web pages. It has innovative features such as a floating Capture Panel, hotkeys, resizing, cropping, text annotation, printing, e-mailing, screen magnifier and many more. More info at Wikipedia
Picasa
http://picasa.google.com/
Picasa is a free software download from Google that helps you locate and organize all the photos on your computer, edit and add effects to your photos with a few simple clicks and share your photos with others through email, prints, and on the web. It's fast, easy and free. More info at Wikipedia
Backup / Synchronization:
Syncback
http://www.2brightsparks.com/syncback/sbse.html
Copy locked or open files (XP/2003/Vista) and use the Fast Backup and Smart Sync options. With a powerful FTP engine, AES encryption and a superb feature set, this is multi-award winning utility software at its best.
Automation:
AutoHotKey
http://www.autohotkey.com/
AutoHotkey is a free, open source macro and automation software which allows users to automate repetitive tasks and modify the Windows user interface. AutoHotkey also allows 'hotstrings' to be replaced as they are typed (e.g. turning "btw" into "by the way"). More info at Wikipedia
Networking/VPN:
Hamachi
https://secure.logmein.com/products/hamachi/vpn.asp
Hamachi is a VPN service that easily sets up in 10 minutes, and enables secure remote access to your business network, anywhere there's an Internet connection. It works with your existing firewall, and requires no additional configuration. It is simple, secure, and cost-effective. More info at Wikipedia